Refund policy

Refunds
I will always give a refund if it's requested, but material cost is non refundable. I buy the yarn needed for your order when you send your deposit, as that is what the deposit is for. I can't get that money back to refund it to you. Therefore, material cost is non refundable. It will vary from order to order. 

 

We have a 60-day refund policy, which means you have 60 days after receiving your item to request a refund. The refund is partial and is only applicable if the item is destroyed upon arrival. This is also only if you do not just want the item replaced. I will always replace anything.


To start a refund, you can contact us at Kaylassillystringsllc@gmail.com. 

If your refund is approved, you will be notified via email and given a time frame on delivery of those funds.

You can always contact us for any question at Kaylassillystringsllc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

Because each item is made to order, personalized to each customer, exchanges are not accepted. Once the item leaves my house, it will not return. What you do with it is up to you.